CUSTOMER SERVICE: 631-780-6511 Monday through Friday, 9 to 5 EST

Shop > Frequently Asked Questions

Frequently Asked Questions

Questions about Your Shipment:

Who is the shipping carrier?
All orders are shipped via UPS.

What are your shipping options?
We offer a full range of shipping options including Standard Ground Delivery, Three-Day, 2nd Day Air, and Overnight Delivery.
Our standard shipping method is Ground unless otherwise selected or requested.

Can I have my package delivered on Saturday?
Yes, for Saturday delivery please contact Customer Service at 631-780-6511. Please note that UPS does not offer Saturday delivery in some areas of the country.

Does UPS require a signature for delivery?
No, a signature is not required but may be requested. Please contact Customer Service at 631-780-6511 to request a signature. Note that there is an additional UPS charge when a signature is requested.

Do you ship to PO Boxes?
No, UPS requires a physical street address. To ensure delivery, please be certain to include suite and apartment numbers.

Do you ship to APOs or FPOs?
For questions and help with APO and FPO shipments please contact Customer Service at 631-780-6511.

Do you ship internationally or to Hawaii or Alaska?
Yes, for international deliveries or deliveries to Hawaii or Alaska, please contact Customer Service at 631-780-6511.

When will my order ship?
Orders received by 11:00 am Eastern Standard Time will be shipped the same business day. All other orders will be shipped the next business day after the order is received. We do not process or ship orders on Saturday or Sunday.

Where are the orders shipped from?
All of our products ship from our commissary on Long Island, NY.

When will I or my recipient receive the order?
Depending on where the items are being shipped, the arrival date will vary. Please refer to the UPS zone map for specific delivery information. The UPS zone map may be found on the Checkout page by clicking the “View Delivery Schedule” link.

Will I receive an email notification when my order ships? Can I track my package?
Yes, if you have provided a valid email address you will receive an email notification from UPS with your order tracking number.

Questions about Your Order:

I just placed an order online. How do I know my order was received?
After your order has been placed you will receive an email from Tate’s Bake Shop confirming your order.

Can I place my order now to ship later?
Absolutely, after you have selected the ship to address and shipping method, you will be given the option to select a Future Ship Date. Your order will be shipped on the date you indicate. Note that the Future Ship Date is the date your order will be shipped, not the date your order will arrive. To be certain that your order arrives on time, please refer to the UPS transit time map.

Will you include a gift card?
Yes, we will include a gift card with your personalized message when requested. You will have the opportunity to write your gift card during the Check Out process.

Do coupons and special offers apply to items in the retail store?
No, generally they do not, unless otherwise noted.

Do you ship items from your retail store?
No, the only products we ship are products purchased from our web store.

Questions about Our Products:

How are Tate’s Bake Shop gluten free products made?
Gluten Free Products: Tate’s Bake Shop produces it’s singular gluten free products using rice flour (cookies) and almond flour (brownies and blondies) and bakes them in a dedicated gluten free facility. Additionally, products are tested both internally and by outside, accredited laboratories; products are not sold unless they test at 5ppm (gluten) or lower.

Where do I find nutritional information on the products?
For nutritional information on any of our products, please feel free to contact Customer Service at 631-780-6511 or email to

Do your products contain ingredients that have been genetically modified using biotechnology?
We work closely with our vendors and suppliers to insure only the freshest, finest, all natural ingredients go into our award-winning baked goods. We do not include any preservatives to ensure that everything we bake tastes as close to home-made as possible. We do not use ingredients produced using biotechnology. Further, our products have been tested by certified, outside laboratories and no GMOs have been identified.

How long do the products stay fresh?
The shelf-life varies by product and is influenced by packaging. For freshness and product longevity please feel free to contact Customer Service at 631-780-6511 or email to

How do I keep the cookies crisp?
The cookies will stay crisp if they are unopened. After the package has been opened, store the remainder of the cookies in an air-tight, sealed container to maintain the crisp texture.

Do the products need to be refrigerated?
We recommend that you store the sour cream coffee cake, the brownies, blondies and other squares, and the pies in the refrigerator if they are not going to be consumed right away

Can the products be frozen to keep longer?
Yes, we recommend that you enjoy your goodies as soon as they arrive, but they can be frozen. When you are ready to serve, thaw at room temperature for approximately one hour.

Can I customize my order or substitute items?
Unfortunately, given the volume of orders we process, we are unable to accommodate substitutions or customized orders at this time

Do your products contain nuts?
Yes, some of the products do; when they do it is indicated in the product description. People with severe nut allergies should note that nuts are present in our bakery where the products are made.

Are any of your products sugar-free or vegan?
No, at this time we do not make sugar-free or vegan baked goods.

Are any of your products gluten-free?
Yes we are currently offering gluten-free baskets, gluten-free brownies and gluten-free cookies including chocolate chip, double chocolate chip and ginger zinger on our web store. The retail store in Southampton also offers more varieties of gluten-free products.

Are your products certified Kosher?
No, they are not.

What if I am not satisfied with my product?
If your order has arrived damaged, or if you are dissatisfied for any reason, please contact Customer Service at 631-780-6511. We believe in 100% customer satisfaction and will work with you to ensure that you are happy with your Tate’s Bake Shop purchase.

Other Questions:

Are your products available in other retail stores?
Yes, our cookies are carried by many gourmet retailers across the country. For a list of stores in your area click on the store locator at the top of the page, or contact Customer Service at 631-780-6511 or email to

How do I find out about special promotions and coupons?
To receive electronic coupons and to be notified of special offers, simply join our mailing list when you log onto the web store at

Do you have a product catalog and how can I get one?
Yes, we do have a catalog; to request a copy, please contact Customer Service at 631-780-6511 or email to